From the founders · Support at Home
Waiting for Support at Home? What families and veterans can do now.
Nearly 10 months. That is how long many older Australians are waiting for Support at Home to start. And when help finally arrives, it often comes in short visits. Thirty minutes for a shower. An hour for medication and a check in.
24 to 48 hoursOur referral promise. DVA Provider 9728631A. Every nurse Ahpra registered.
Why short visits matter
The client comes first. Always.
Short visits keep people safely at home. They are also the hardest shifts to fill.
Ida and I started ABC Homes N Services with one rule: never let a client down. There is no job in this business we have not done ourselves. We have covered the early starts, the late nights and the visits nobody else could take. Some weeks we have run a visit at a loss, because someone could not be left without support.
Every small home care provider we know is doing it tough right now. Funding is tight and the paperwork is long. But the client comes first. Always.
What you can do today
Three steps while you wait.
- Choose your provider now and have your paperwork ready, so care can start the day funding lands.
- Veterans with a DVA Gold Card do not join the Support at Home queue. DVA Community Nursing starts with a referral from your GP.
- Call us. We will talk you through your options, with no obligation.
Thank you
To our carers and nurses.
To every carer and nurse who says yes to the 30 minute visit, we see you. Those visits keep people at home, and they keep us going too.
With love and gratitude, Gen and Ida, founders, ABC Homes N Services
Questions and answers
Questions families ask about the wait.
How long is the wait for Support at Home?
Australian Government data shows a median of 297 days from application to ongoing Support at Home services for people whose services started between April and June 2026. Urgent cases can be quicker. Choosing your provider early means care can start as soon as funding is assigned.
Can veterans get nursing care at home without waiting for Support at Home?
Yes. Veterans with a DVA Gold Card, and White Card holders for accepted conditions, can access DVA Community Nursing with a referral from their GP or hospital. ABC Homes N Services is an approved DVA Community Nursing provider.
Why are some home care visits only 30 minutes?
Many Support at Home budgets fund short visits for essentials such as showering, medication and a wellbeing check. Short visits are often what keeps someone safely at home, and our carers and nurses treat every one of them as important.
Which areas does ABC Homes N Services cover?
Sydney, the Central Coast, Newcastle, Lake Macquarie, Penrith and Nowra, with care available across NSW.
How do I make a referral?
Email referrals@abchs.com.au or call 02 9387 3030 between 9am and 5pm. Every referral is answered within 24 to 48 hours.